Terms & Conditions

1. General:

Unless special terms are explicitly agreed to by our correspondence, these terms shall be deemed to be incorporated as conditions of any order or contract accepted.

2. Prices:

Orders are only accepted, or contracts entered into on the understanding that prices are subject to those ruling at the time of despatch. All prices are subject to revision without notice.

The contract price is subject to adjustment by us if any changes are made by the customer in specification, quantities or delivery requirements.

3 - Delivery:

All delivery dates are approximate and the Seller shall be under no legal liability for late delivery or failure to deliver. Non receipt or other differences, including damage or discrepancy must be notified within 14 days of invoice date. Claims will not be accepted after this date.

4 - Payment:

Ledger accounts are opened subject to satisfactory references. Payment on such accounts is due not later than 30 days from the date of invoice.

If our terms of payment are not adhered to, the right to suspend despatch is reserved. Under these circumstances we also reserve the right to revert the account back to a pro-forma basis.

5 - Cancellation:

We cannot accept cancellations of orders for goods made especially to customer’s requirements.

We reserve the right to require the customer to pay all charges and expenses incurred by us in connection with the fulfilment of the order.

6 - Proofs:

Proofs of all work may be submitted for customer’s approval.

Once the proof has been approved, we will accept no responsibility for errors originally passed by the customer.

7 - Return of Goods

Any goods which have been supplied in accordance with the customer’s order but which are subsequently returned will only be credited if our agreement is obtained beforehand. However, we reserve the right to charge a restocking fee of 20%.

Outward and return delivery will not be credited.

Returns of especially manufactured products are not permitted unless faulty.  If a bespoke item is found to be faulty they may be returned for repair or replacement.

A refund will only be made if repair or replacement is not possible.

Please ensure all returns are made within 4 weeks of purchasing as returns cannot be accepted after this time

8 - Guarantee

Goods supplied by Northern Label Systems Limited are covered by the manufacturer’s warranties against faulty workmanship and flaws in materials.

The Company’s liability is limited to a free of charge replacement of goods where it considers this to be necessary. In the case of labels or ribbons, the faulty product may need to be tested and analysed by the manufacturer prior to a replacement being agreed and a replacement will only be sent once all faulty items are returned in their entirety.

Where this is not possible, replacements will only be issued in the same quantities as the returns.

We do not guarantee the fitness of goods for any particular purpose.

The customer must at all times satisfy themselves that our products are suitable.

We cannot accept any liability for the use to which products are put or the way in which they are used.

This guarantee is only valid if goods are stored in a cool dry place and in a manner generally befitting good commercial practice. This guarantee is in place of any guarantee or warranty which would be implied by law.

9 - Ownership:

Property in goods sold under this contract shall not pass to you until payment in full of all sums due.

Until property passes to you, you shall remain a bailee of the goods and keep them in your possession and control, provided that the goods are stored separately from other goods and in a manner readily identifiable as our goods.

The buyer’s right to possession of any goods where the invoice remains unpaid shall cease if as an individual he declares bankruptcy or as a company, a receiver becomes entitled to petition for it’s winding up.

We shall be entitled under these circumstances to request the return of our goods or enter any premises of a buyer where we reasonably believe such goods to be stored, and repossess them.