Returns Information

Return of Goods

Unless special terms are explicitly agreed to by our correspondence, these terms shall be deemed to be incorporated as conditions of any order, however we do reserve the right to charge a restocking fee of 20%.

Outward and return delivery will not be credited.

Returns of especially manufactured products are not permitted unless faulty.

If a bespoke item is found to be faulty they may be returned for repair or replacement.

Please return the labels in the original boxes/packaging and ensure they are properly packed with the kraft paper and/or bubble wrap.

A refund will only be made for unused, unopened & undamaged rolls.

Please ensure all returns are made within 4 weeks of purchasing as returns cannot be accepted after this time


We cannot accept cancellations of orders for goods made especially to customer's requirements.

We reserve the right to require the customer to pay all charges and expenses incurred by us in connection with the fulfilment of the order.