Returns Information

Unless special terms are explicitly agreed to by our correspondence, these terms shall be deemed to be incorporated as conditions of any order, however we do reserve the right to charge a restocking fee of 20%.

Outward and return delivery will not be credited.

Returns of especially manufactured products are not permitted unless faulty.

If a bespoke item is found to be faulty they may be returned for repair or replacement.

Please return the products in the original boxes/packaging and ensure they are properly packed with the kraft paper and/or bubble wrap.

A refund will only be made for unused, unopened & undamaged products.

Printers can only be refunded if the manufacturers box is returned with the printer intact without any labels or writing of any description placed on the box.

Please ensure all returns are made within 4 weeks of purchasing as returns cannot be accepted after this time.

When placing an order, if the customer has incorrectly identified the wrong model of printer and requests a refund we reserve the right to charge a restocking fee of 20% and a redelivery charge.


We cannot accept cancellations of orders for goods made especially to customer's requirements.

We reserve the right to require the customer to pay all charges and expenses incurred by us in connection with the fulfilment of the order and a 20% restocking fee.


Our Courier

Our Courier is DPD. We aim to deliver your parcel within 1-2 business to anywhere within the Mainland UK, if we have stock of the product you have ordered. If the shipping address falls within the Channel Islands, Northern Island, Highlands, Isle of Man and any offshore UK island, we aim to deliver within 2-3 business days.